Refund policy

Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days from receiving your order. 

To start a return, you can contact us at fiestacandyus@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fiestacandyus@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING & DELIVERY
All orders are processed 3-4 business days. We try our best to get orders out immediately but please allow up to 4 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Packages will be shipped in the order they are received. Remote areas may require additional time for delivery.

STANDARD SHIPPING
Standard Shipping rates will vary based on package weight and distance. Rates will be shown during the checkout process prior to payment. Please allow up to 3 business days for processing and 1-5 business days after processing for delivery (based on distance). All orders received after 2:00 PM PST will begin processing the next business day.

OVERNIGHT SHIPPING
We do not ship overnight at this time.

INTERNATIONAL SHIPPING
We do not ship internationally at this time.

INCORRECT SHIPPING INFORMATION
We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed.

If a package is returned to Fiesta Candy due to an incorrect shipping address provided by you the customer, a subtotal refund will be initiated. No refund on the shipping cost.

We are not responsible for lost or stolen packages CONFIRMED TO BE DELIVERED to your address by the USPS after they leave our warehouse.

We aim to provide a great experience every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders.

If you have an issue that isn't covered below, please reach out to our team and we'll help work through a solution.

Thanks!